Meta App Compliance • GDPR & WABA Policy

User Data Deletion Instructions

In accordance with the Meta Platform Terms and Global Data Privacy Regulations (GDPR), we provide transparent and immediate options for deleting your WhatsApp Business Account (WABA) data and personal records from SMS Mojo.

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How to Request Data Deletion

If you wish to remove your WhatsApp Business Account (WABA) or delete your account data from SMS Mojo, you can request permanent deletion at any time through our self-service dashboard or by submitting an official deletion request below.

Steps to Delete Your Data

Option A: Instant Self-Service

Via Workspace Dashboard

1. Log in to your SMS Mojo Tenant Workspace Dashboard.
2. Go to Settings → Meta WABA Configuration.
3. Click "Disconnect WABA & Delete Workspace Data".
4. Confirm your password. Your access token and WABA binding are revoked instantly.

Option B: Email Request

Via Privacy Support Team

Send an email to [email protected] with:
• Your Registered Workspace ID
• Connected WhatsApp Phone Number
• Subject line: "WABA Data Deletion Request".

What Data Gets Deleted & Retention Commitment

When a data deletion request is processed, the following information is permanently erased across all primary databases, backups, and caching layers within 30 days:

✓ Meta Access Tokens & Credentials: All OAuth tokens, WABA IDs, and Phone Number IDs.

✓ Contact Directory & CSV Uploads: All customer phone numbers, attributes, and tags.

✓ Message Templates & History: Sent/received message logs, campaigns, and media files.

✓ Webhook Logs: All incoming Meta webhook payload logs and analytics records.

Instant Online Deletion Request

Submit Deletion Request Online

Enter your registered account details below to generate an immediate data deletion ticket.